Term and Conditions

Welcome to Original Penguin Shop

At Original Penguin Shop, we believe that sophisticated style deserves exceptional service. These Terms and Conditions outline the agreement between you and Original Penguin Shop regarding your use of our website and purchase of our premium apparel collections. By accessing our site and making purchases, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Our Commitment to You

Original Penguin Shop is dedicated to providing sophisticated, high-quality apparel and accessories for the modern gentleman who values both style and substance. Our collections cater to individuals seeking refined casual wear, professional attire, and specialized categories including:

• Sophisticated Apparel: Polos & Shirts, Pants, Shorts, Suits & Suit Separates
• Premium Accessories: Belts, Hats, Socks, Cologne
• Specialized Collections: Big & Tall, Pride Collection, Golf, Racquet & Paddle
• Comfort Wear: Loungewear, Sweatshirts & Sweatpants, Layers

We serve customers globally with the exception of some Asian countries and remote areas where shipping logistics may be challenging.

2. User Responsibilities and Account Terms

User Obligations

• Provide accurate and complete information during registration and checkout
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts in your jurisdiction
• Use the website only for lawful purposes

Prohibited Activities

• Attempting to interfere with website security or functionality
• Using automated systems to extract data from our site
• Making fraudulent purchases or providing false information
• Violating any applicable laws or regulations

3. Products and Services Description

Product Information

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in color, texture, or appearance may occur due to monitor settings and photographic lighting. All measurements provided are approximate.

Pricing and Availability

• All prices are listed in US Dollars (USD)
• We reserve the right to adjust prices due to market conditions, errors, or promotional changes
• Product availability is subject to change without notice
• In the event an item becomes unavailable after ordering, we will notify you promptly

4. Order and Payment Terms

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• Weekend and holiday orders are processed the next business day
• Order confirmation does not guarantee product availability
• We reserve the right to cancel orders for suspected fraud or pricing errors

Payment Methods

We accept the following secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are encrypted and processed through secure payment gateways. Your payment information is never stored on our servers.

Shipping Information

Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control.

5. Returns and Exchanges Policy

Return Timeframe

We gladly accept returns and exchanges within 15 days from the date you receive your items, allowing you to ensure your Original Penguin pieces meet your exacting standards for quality and fit.

Eligibility Requirements

• Items must be in original, unworn condition with all tags attached
• Original packaging must be intact and included
• A copy of your order confirmation or packing slip is required
• Items must not show any signs of wear, damage, or alteration

Return Process

1. Initiate Your Return Request: Contact customer service at [email protected] within 15 days of receipt
2. Receive Return Authorization: You’ll receive a Return Authorization Number and shipping instructions within 1-2 business days
3. Package Your Items: Carefully pack items in original packaging with all tags and documentation
4. Ship Your Return: Use a trackable method to send to our returns center at 428 Dye Street, Mesa, AZ 85225 USA
5. Confirmation & Processing: We inspect items and process refunds/exchanges within 3-5 business days of receipt

Refund Information

• Processing Time: 3-5 business days after we receive and inspect returned items
• Refund Method: Issued to your original payment method
• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account
• Shipping Costs: Original shipping fees are non-refundable; return shipping is customer responsibility unless due to our error

6. Intellectual Property Rights

Our Intellectual Property

All content on the Original Penguin Shop website, including but not limited to:

• Logos, trademarks, and brand names
• Product designs and patterns
• Website design and layout
• Product photography and descriptions
• Written content and marketing materials

are the exclusive property of Original Penguin Shop and are protected by international copyright, trademark, and other intellectual property laws.

User-Generated Content

By submitting reviews, photos, or other content to our site, you grant us a non-exclusive, royalty-free license to use, display, and modify such content for promotional and business purposes.

7. Liability Limitations

General Limitations

To the fullest extent permitted by law, Original Penguin Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Shipping delays beyond our reasonable control
• Product misuse or failure to follow care instructions
• Minor variations in product color or appearance

Maximum Liability

Our total liability for any claim related to your use of our website or products shall not exceed the total amount you paid for the specific product giving rise to the claim.

Force Majeure

We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, and supply chain disruptions.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our complete Privacy Policy details how we collect, use, and safeguard your personal information. Key principles include:

• Collecting only necessary information to process your orders and improve your shopping experience
• Never selling or sharing your personal data with third parties for marketing purposes
• Implementing industry-standard security measures to protect your information
• Using cookies and similar technologies to enhance website functionality

9. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, without regard to its conflict of law principles.

Dispute Resolution

In the event of any dispute, we encourage you to contact our customer service team first. Most concerns can be resolved quickly and satisfactorily through direct communication. If informal resolution fails, disputes shall be resolved through binding arbitration in Mesa, Arizona, rather than in court.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes are posted constitutes your acceptance of the modified terms. We will indicate the “Last Updated” date at the top of this page for your reference.

At Original Penguin Shop, we’re committed to ensuring your shopping experience reflects the same quality and sophistication as our apparel collections. Thank you for choosing us for your style needs.

Original Penguin Shop – Where Sophisticated Style Meets Exceptional Service