FAQ

We provide a wide range of stylish apparel and accessories for the modern gentleman, including Clothing, Polos & Shirts, Suits & Suit Separates, Big & Tall sizes, Shoes, Accessories, Belts, Hats, Socks, Layers, Loungewear, Shorts, Pants, Sweatshirts & Sweatpants, and specialized collections like Golf, Racquet & Paddle, and Pride Collection. Our products blend classic and contemporary styles to suit various occasions.

Yes! We offer inclusive sizing with our Big & Tall collection, ensuring that everyone can enjoy our premium, versatile wardrobe options.

Absolutely! Our Golf collection and Racquet & Paddle line are designed for performance and style, making them perfect for enthusiasts who value both function and fashion.

We provide two main shipping methods to suit your needs:

• Standard Shipping ($12.95): Carried by DHL or FedEx, with delivery in 10-15 business days after dispatch. Total estimated time is 11-17 business days, including order processing.
• Free Shipping: Available on orders of $50 or more, using EMS. Delivery takes 15-25 business days after dispatch, with a total estimated time of 16-27 business days.

We take 1-2 business days to process your order, ensuring each item is carefully inspected and prepared for shipment, just like the attention to detail in our craftsmanship.

Yes, we ship worldwide to bring our style to fashion-forward individuals globally. However, we are unable to deliver to select remote areas and parts of Asia to maintain reliable service standards.

Once your order ships, you’ll receive tracking information via email. This allows you to monitor your delivery in real-time, whether it’s premium golf wear, loungewear, or shoes.

We accept returns within 15 days of receiving your items. Please ensure products are in original condition. For details on initiating a return, contact us at [email protected].

Generally, all items can be returned if they meet our conditions. However, for hygiene reasons, certain products like socks or cologne may have restrictions. Check with our team for specifics.

We support Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Yes, we use encrypted payment processing to ensure your data is protected. Your security is as important to us as your style.

Currently, we focus on a seamless shopping experience without mandatory accounts. However, you can use your email and order details to track shipments or contact us for support.

Our target audience includes style-conscious individuals such as busy professionals, golf enthusiasts, and trendsetters who value quality, convenience, and versatile apparel that transitions seamlessly through life’s moments.

Original Penguin Shop combines classic-meets-contemporary style with a commitment to accessible luxury. From sophisticated suits to comfortable loungewear, we deliver confidence and style for every aspect of your life.